???? *Return Policy*
- Stock Items:* Return within *14 days* for a full refund (item price only). Buyer pays return shipping.
- Custom Items:* Return within *14 days, but only **30% refund* (non-refundable labor/costs).
???? Refund Conditions
- Cancel within 14 days (pre-production):* 100% refund
- After 14 days but before production:* 80% refund
- During production:* 50% refund
- After production, before shipping:* 30% refund
- After 180 days:* Refund via PayPal (fees apply)
???? Exchange Policy
- Stock items:* Exchanges allowed (buyer pays shipping + price difference)
- Custom items:* No exchanges unless the mistake is on Steel Mastery’s side
???? Important Notes*
- Items must be unused and in original condition
- Damaged items must be reported to the delivery service immediately
- Use standard postal services for returns (not express couriers)